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Home | Terms and conditions

Terms and conditions - Terms & Conditions of Sale

These terms relate to items supplied to you through our website and should be read in conjunction with the Terms of Use which shall also apply

1. Terms of Payment

1.1 Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At the moment that the goods are dispatched, a contract will be made between you and us, and you will be charged for the goods.

1.2 The prices payable for the items that you order are clearly set out on our website. If we discover any errors in the price of goods before we accept your order, we will notify you as soon as possible and give you the option to resubmit your order at the correct price or cancel the order.

1.3 All prices are expressed exclusive of any VAT payable unless otherwise stated.

1.4 Payment can only be by made by credit/debit card (payments by Solo, Electron and Charge Card are unacceptable methods of payment) and the credit/ debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.

1.5 If you have opted to purchase the order through our Able 2 Buy facility delivery of the order will only take place after the 7 day “cooling off period “ and acceptance of the credit facility by Clydesdale Finance Limited a subsidiary of Barclays Bank Plc

2. Availability

2.1 If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.

3. Delivery

3.1 Delivery will be made to the address specified by you on the completed order form or to the fitting centre selected by you.

3.2 Delivery times will be agreed with you at the time of placing your order. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

3.3 Claims for orders damaged in transit shall be notified to us within three working days of delivery.

4. Fitting

If you have opted to fit the item purchased yourself, we shall not be liable for any claim or claims for direct or indirect consequential or incidental loss or damage caused by the fitting unless such claim arises out of a defect in the item supplied.

5. Returns of items

5.1 We hope you will be happy with your purchase. However, should you feel it necessary to return the order; you may cancel the contract for its purchase by contacting us within seven working days of delivery of the item to you. You should then return the relevant item to us in secure packaging to, Hoogmolenwegel 23, B-8790 WAREGEM, Belgium.

5.2 Return of an order is required to be in accordance the return procedure as detailed on our website.

5.3 You will be responsible for the cost of returning any item to us unless the item is defective or we have delivered the item to you in error. The item should be returned to us in its original condition. If we do not receive the item back from you we may arrange for collection of the item from you at your cost.

5.4 If any item is returned not in its original condition , including unopened packaging ,we reserve the right to impose a handling charge which will be deducted from the refund payment .

5.4 When we receive notice of cancellation of your contract for any item, we will refund the price paid by you for that item or at your request if the item is defective we will repair the item or supply you with a replacement item. We will not refund the delivery charge for sending the item to you unless you are returning the entire order.

6. Cancellation and changes prior to delivery

You can cancel or change any of your current orders prior to dispatch by contacting us as soon as possible.

7. Force Majeure

Notwithstanding anything herein contained we are not to be held liable for any delay or failure to carry out the order through circumstances beyond our control.

8. Applicable law

These Conditions are made pursuant to and shall be governed by and construed in all respects in accordance with the laws of English Courts shall have jurisdiction

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